Healthcare

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The Healthcare industry is faced with finding ways to improve access to healthcare and the overall quality of care for patients while maximizing efficiency due to current and projected workforce shortages aswell as a need to contain costs. 

Their focus is  on finding ways to streamline research and development of new patient care while remaining compliant with regulatory requirements and maintaining data security.

Copilot Opportunities and impact key functional KPI's

Patient/Customer retention: Measure percentage of patients who return to the same healthcare facility for future care or customers who remain with the same insurance plan. 

Readmission rates: Measures percentage of patients readmitted to hospital within a specific timeframe after being discharged

Wait times: Measures the average time patient waits before receiving care

 Long wait times and inconsistent care can lead to inconsistent care and patient dissatisfaction. Using AI can optimize workforce planning, enhance clinician efficiency by using Copilot to help clinical teams work together and share knowledge.

Training and continued education can take up too much clinician time.using Ai can help prepare medical conference materials with ease and provide better educational materials.

Research/Development pace can be improved by simplifying data aggregations and manage research knowledge.

Member Services including delays in claims and appeals along with lack of customisation can lead to member dissatisfaction. Leveraging Co Pilot can help provide a faster service that is easier for members to understand.